Refund policy

Refund and Return Policy

Follow The Symbol Publishing

Printed Books

Our softcover and hardcover books are printed on demand.

Please contact us before returning any printed book so that we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Books

If a printed book arrives damaged, defective, or different from the item ordered, please contact us as soon as possible, preferably within 14 days of delivery.

Include your order number, a description of the problem, and photographs if available.

We will review the issue and arrange an appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.

Change-of-Mind Returns

Because printed books are produced on demand, we do not generally accept discretionary returns solely because a customer changes their mind, except where applicable consumer protection law provides otherwise.

This restriction does not limit any statutory cancellation, return, refund, replacement, or other consumer rights.

Order Cancellations

If you need to cancel a print order, contact us promptly. We will attempt to accommodate cancellation requests before production begins.

Once production has started, cancellation may no longer be possible, except where required by applicable law.

Digital Books (Ebooks)

Ebook purchases are generally nonrefundable once the digital content has been accessed or downloaded, subject to applicable law.

If you receive an incorrect file, encounter a defective download, or cannot access your purchase, contact us for assistance. We will work to provide the correct functioning files or an appropriate remedy.

Any applicable statutory cancellation or digital-content rights remain unaffected.